Terms and Conditions

This document describes the terms and conditions and privacy policies applicable to the use of the services offered by SOURBABE within the site www.sourbabe.com and other related domains. Anyone who subscribes to www.sourbabe.com or wishes to use the services offered, has every right to do so but must abide by the Terms and Conditions and the Privacy policies established in the "Terms and Conditions" document. These terms and conditions of sale will be governed in accordance with the applicable laws in the Republic of Colombia. Any controversy that derives from this document will be submitted to the competent jurisdiction in accordance with Colombian legislation, and both SOURBABE and the client expressly waive any other jurisdiction that may correspond to them due to their present or future domicile.

SECTION 1 – LEGAL CAPACITY

The services offered by SOURBABE are only available to people who have the legal capacity to contract. The acts that minors perform on this site will be the responsibility of their parents or guardians and, therefore, will be considered carried out by them and the legal representation they have. Whoever decides to register a user as a company must have full capacity to contract on behalf of the entity and consequently, bind it to the terms established in the document "Terms and Conditions"

SECTION 2 – REGISTRATION AND USE OF THE SITE

To become an authorized user of www.sourbabe.com, purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all the required fields with valid data in an exact, precise and true manner. The user assumes the commitment to update the personal data used when completing the registration form when necessary. SOURBABE is not responsible for the accuracy of the personal data provided by its users. Each user is responsible for the accuracy and veracity of the personal data entered into the system. Each natural and/or legal person can only hold one account at www.sourbabe.com. If a person modifies or alters their personal data in any way possible to access more than one account and fraudulent or malicious use is suspected or verified, www.sourbabe.com has the final right to terminate the credits of this user, disable their accounts in the system and legally prosecute the offenders.

SECTION 3 – MODIFICATIONS TO THE AGREEMENT

SOURBABE may modify the Terms and Conditions at any time. The modified terms will enter into force 10 days after their publication. Within the first 5 days after publishing the new modifications, the user must contact www.sourbabe.com by email if he does not accept the new Terms and Conditions. In the event that he does not accept them, the user will be disabled as a member. If the 5-day period expires, the user will be considered to accept the new Terms and Conditions and the contract between both parties will not be affected.

SECTION 4 – MEANS OF PAYMENT

The products and services offered on www.sourbabe.com can only be paid with the means indicated in each specific case. The use of a credit card is subject to what is established in these Terms and Conditions and what is agreed in the respective cases of opening contracts and regulations of use with its issuer. SOURBABE may determine purchase conditions according to the payment method chosen by the user. SOURBABE has the right to determine the maximum amount of credits that the user can use per purchase and the user will be notified prior to starting the payment process. The credits that are used by the users will not be refunded in case of return of the products.

SECTION 5 – FORMATION OF CONSENT IN CONTRACTS ENTERED INTO THROUGH THIS SITE

Through www.sourbabe.com, offers of goods and services will be made that can be accepted using the mechanisms offered. Any acceptance of an offer by a user is subject to a condition precedent until the transaction is validated. For any operation carried out on www.sourbabe.com, validation by the provider is a requirement for the formation of consent. To validate each transaction, it must first be verified that the means of payment offered by the user is valid, the data registered by the client on the site coincide with those provided when the offer was accepted and that the payment is credited by the user. To inform the user about the validation of the offer, a confirmation will be sent to the same email address that the user registered when subscribing. The consent will be understood as formed from the moment this written confirmation is sent to the user and in the place where it was issued.

SECTION 6 – VALIDITY TERM OF THE OFFER AND PRICE

Offers on www.sourbabe.com will be valid until the effective date indicated in the promotion or until the quantities of products available for said promotion are exhausted. When no effective date is indicated in a promotion, it will be understood that the offer will be in force until the corresponding inventories are depleted. The prices of the products and services published on www.sourbabe.com will only be valid for purchases made through this medium. They will not be valid for other sales channels. All prices are expressed in dollar. The prices offered do not include transportation, handling, shipping and accessory costs that are not expressly described in the product descriptions.

SECTION 7 – PROMOTIONS

The promotions offered on www.sourbabe.com will not be valid in other sales channels. When promotions are made that consist of lowering the price or sending a product free of charge for the purchase of another, the two products must be delivered to the same place. Suppliers submit their promotions to the provisions of Law 1480 of 2011.

SECTION 8 – DISPATCH OF PRODUCTS

Products purchased through our SOURBABE Marketplace are subject to the delivery conditions chosen by the user and the delivery conditions available in our Marketplace. The user will freely choose the address of the place of shipment.
After the payment is approved and the order is dispatched, SOURBABE will notify the Client by email of the delivery date of his order.
In the event that no one receives the order at the shipping address, a second attempt will be made during the next three days. If after this attempt no one receives the order, the user must contact our Marketplace at ventas@alana.com.co and the cost of the new shipment is assumed by the client. If the client does not make a new shipment during the next 5 days after the second attempt, the product is declared in a state of abandonment and there will be no compensation. In such a case, SOURBABE will not be responsible for the products not received.
It is understood that any person who is in the place indicated by the Client for the delivery of the products is authorized to receive the order, therefore, SOURBABE is exonerated from any claim derived from the delivery that is made in the place indicated by the client.

SECTION 9 – RETURN AND CANCELLATION POLICY

RETURNS OR REFUNDS (RIGHT OF WITHDRAWAL)
SOURBABE offers its Customers the possibility of withdrawing from the purchase during the first 15 business days after the delivery of the product.
The process for requesting a withdrawal is as follows:
• Send an email within 15 business days after receiving the product to ventas@alana.com.co with the reason for return and if you require the same product, a different one, or a refund. Note: It is important to be very specific about the reasons for return.
• After the mail is reviewed by SOURBABE, the client will receive an email with a reverse logistics guide.
• The client has 3 days after receiving the reverse logistics guide to take the product to the address indicated by SOURBABE.
• The product must be in perfect condition and in its original packaging, including all packaging and labels.
• When the product is received, the supplier carries out the quality control, which takes approximately 3 business days. When the status of the product is determined and the change or refund is authorized, we will proceed with the option chosen by the customer.
Money refunds will only be made by bank deposit to the account specified by the client.

SECTION 10 – INTELLECTUAL AND INDUSTRIAL PROPERTY

Absolutely all the content available to the user on www.sourbabe.com, including intellectual and industrial property, is the exclusive property of SOURBABE or the companies that supply the products. Users must refrain from reusing www.sourbabe.com content without the prior consent of SOURBABE

SECTION 11 – THIRD PARTY INTELLECTUAL PROPERTY

SOURBABE has tools to ensure that the products purchased using our services are original and have been legally entered into the country. If in any way you as a user suspect that any product published on www.sourbabe.com infringes intellectual property or legal rights, we appreciate notifying the email ventas@alana.com.co to submit it for review.

SECTION 12 – RESPONSIBILITIES

SOURBABE will not be responsible for loss of commercial opportunities or any indirect damage caused by the interruption of the transmission of the site. Efforts will be made to keep the transmission error-free and uninterrupted, but such conditions cannot be guaranteed. User accounts may be restricted or temporarily suspended in order to perform maintenance or introduce improvements to the site.

SECTION 13 – NOTICES

Any comment or concern regarding the Terms and Conditions or the Privacy Policy must be expressly notified in writing to SOURBABE at the address ventas@alana.com.co

SECTION 14 – EXCHANGE POLICIES

From the day the invoice is generated, the customer has 1 month (30 days) to exchange any item of clothing!

SECTION 15 - CHANGES AND CANCELLATIONS POLICY

Products with discounts greater than or equal to 20% are exempt from returns and exchanges.

WRONG PRODUCTS

If the Customer receives a product with different characteristics from what is described on the page at the time of purchase, the procedure to request a product change is as follows:

CANCELLATIONS

The cancellation of a purchase is only made if the supplier is unable to send the product to the Customer due to lack of inventory and/or other reasons of force majeure. In case this happens, the client will be notified and the money will be refunded. Money back times vary depending on the payment method used.